Three Actions to Build an Organization With Clarity of Purpose

Memory creation is the currency of your brand.

Follow these actions to begin to embed “clarity of purpose” into your business.

1. Establish your priority bookend customer experiences (and always be reliable in them) 
2. Get rid legacy industry practices that make you look “vanilla”
3. Hire “memory makers” not just functional experts
Are You Hiring Partners or Filling Positions? (Grow Your Company by Hiring for Life)

Read More:  

What a Customer Experience Consultant Can Do For You Who is Accountable for “Moments of Truth” of the Customer Experience? Three Tools for Evaluating Customer Experience Stages Create a Customer Room (The Power of Public Accountability)

Written by Jeanne Bliss under on November 5, 2013 2 Comments

2 comments to " Three Actions to Build an Organization With Clarity of Purpose "

  • Reply
    Al Smith
    January 28, 2014 AT 1:29PM

    Love this Jeanne. BTW, I had lunch with Ted Coine in Naples last week. He is a BIG fan of yours. Maybe you can connect with him and write a guest post on switchandshift. get you some more exposure.

    Just a suggestion. Maybe add Linked In, Facebook and google + links on top of site with twitter. More people need to see your awesome message. U Rock !!!

    Al

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