— INC. Magazine —
#1 on the list:
9 Binge-Worthy Marketing Podcasts
– Jeanne Bliss
Ask yourself: When it comes to being a great leader within your company, where could you stand to improve? In today’s podcast episode, I’m revisiting two very special interviews that highlight concrete ways we can smooth out customer pain points, bolster customer dignity, retain impassioned employees, and leave strong, positive, lasting …
Recently, I had the pleasure of speaking with neuroscientist, professor, speaker, author, and cofounder of Immersion Neuroscience, Dr. Paul Zak. Paul’s newest book, Immersion: The Science of the Extraordinary and the Source of Happiness, dropped late last year, so I had to catch up with him to get some first-hand …
Curtis Kopf, CXO of REI discusses thought processes and strategies that go into navigating successful CX transformations.
Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy’s—shares key insights on the importance of getting the fundamental customer experience right before anything else.
Cassandra Crowe, Chief Experience Officer at Sharp HealthCare, shares high-level insights regarding the employee experience transformation at Sharp HealthCare and its impact on business operations.
Lynda Firey-Oldroyd, CCO of Topgolf speaks on previous career successes at blue chip companies and details the importance of employee and customer experience at TopGolf.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.
