January 27, 2015 Are You a Company of Believers? The actions of belief, such as trusting and honoring employees and customers, bonds people to a company. Believing is a unique and special characteristic that sets beloved companies apart. It makes them human. Read Full Post
January 22, 2015 What’s in Your CX Toolkit? Have you connected the series of contacts you have with customers to bring a sense of reliability in what they can expect from you? Go to the Customer Experience Toolkit for more information on how to clear the hurdle of random experiences and set the foundation in product and service reliability. Read Full Post
January 20, 2015 Begin Cultivating the Long-Term Customer Relationship Customers are assets to be cared for and nurtured. Beloved companies are always aware of how their assets are growing or shrinking. Knowing the value of a long term customer guides decisions on how a company welcomes new customers and develops existing customer relationships. The formula for success is Belief + Investing = Growth. Read Full Post
January 15, 2015 Why Customer Efforts Fail – Eight Signs to Look For and Avoid Most companies jump into the CX work without evaluating how the organization works together, whether the CEO is truly committed and if the patience exists for the long road ahead. There are eight key issues that usually get in the way of making progress in your focus on customers inside your organization. Read Full Post
