November 23, 2016 Introducing: The Five-Competency Reality Check Audit I’ve been working in CX for over 30 years; in the process, I’ve created five competencies that drive a lot of my work. And now, in under five minutes, you can align around them too! Read Full Post
November 17, 2016 Introducing: Customer culture reality check audit A quick and easy approach to improving your customer culture. Read Full Post
November 10, 2016 Is your annual planning a free-for-all? Let’s fix it. Replace the silos with the customer journey. Read Full Post
November 3, 2016 Customer Analysis: How about creating a customer room? There are four major tangible benefits. Read Full Post
