June 1, 2017 The problem of real-time data in CX Don’t go hunting for tech until the strategy is sound. Read Full Post
May 25, 2017 Prioritize Positive Customer Experience Over Cost Cost-Cutting A radical equation to many. Read Full Post
May 18, 2017 Don’t replace “thinking” with “execution” Have large organizations completely replaced “strategic thinking” with “task-level execution work,” and if so, how can we get it back? Read Full Post
