October 9, 2019 Provide Unexpected Transparency & Guidance Flip the script on the high pressures sales tactics and confusing documents than many companies provide! In today’s video, I talk about how you should earn your relationships with your customers by providing transparency and guidance. Read Full Post
October 2, 2019 Career Path Advice: 3 Steps in the Evolution of Becoming a CCO or CXO In this episode, I share three critical elements of building a career path that leads to becoming a chief customer officer or chief experience officer. As this role becomes more widespread and relevant across industries, it’s important to understand how you can prepare yourself for this work. Read Full Post
September 26, 2019 Prove Your Customer Experience Value to Earn the Headcount You Need Are you lacking headcount in your organization? If so, you’re not alone, and I want you to view this as a challenge and a test. You will need to establish, with tactics, what the work will be to garner headcount. Read Full Post
September 24, 2019 Don’t Make Customers Do Extra Work! When you put customers in a hole, service-wise, do you dig them out? You should. In today’s video, I discuss the importance of making it simple and straight-forward for your customers to get the service they need. Read Full Post
