June 30, 2016 The 17-second customer experience strategy The work is difficult, but executable ideas can be yours in under half a minute. Read Full Post
June 23, 2016 Customer retention: 35 data-backed approaches We focus a lot on customer acquisition. But what about the other side? Read Full Post
June 16, 2016 Value-add leadership development for customer experience The first step to successful customer experience is often around how you develop your leadership team. And there’s one simple thing you can do first to make that process a bit smoother. Read Full Post
June 9, 2016 Improve customer experience through design for reliability If you want your product or service to be a hit and scale, you need to “cross the chasm.” How do you cross the chasm? You need a reliable, valuable customer experience design. It’s crucial. Read Full Post
