Your non-negotiables are what you must always do to build in respect, trust, transparency. It’s also being very clear about what you will not do. These guardrails define the kind of customer experience your organization will deliver. Learn more in this video.
Are your employees thriving? Do we make our customers feel respected and honored? Do we enable them to achieve their goals? Do acts of leadership bravery stand out? Take the quiz to build one version of the truth for your leadership team.
Treating customers with dignity and respect starts with treating employees the same way in order to deliver customer dignity. In today’s video, I discuss the ways in which we must provide tools and support to our employees so they can pay it forward to customers.
Beloved companies grow by proving with their actions that they have their customers’ best interests in mind. They understand that to achieve company goals, you need to–first–enable your clients to achieve their own goals. In this video, I share three case studies that demonstrate the power of starting with customers’ lives.
Clarity for how you improve lives, and your leadership behaviors and actions are what will fuse people to you. They will define how you will be remembered…How you earn admiration…and how you grow. In a marketplace that values congruence of heart (what you know is right) and habit (how you act)…the memory of how you help others achieve their goals, and who you are as people becomes the greatest currency of your brand. Let’s find yours.