Your results are in!
Are employees thriving?
This is an opportunity area for you. Please keep in mind, that “what’s on the inside shows up on the outside.” Leadership is about enabling people to rise.
Here are some ideas for you:
- Consider bringing employees together to ask them what’s getting in their way of delivering value. But ask them by stage of your customer journey….or by customer goal. Then…do something about those things…and market your actions back to them to prove your commitment.
- Look at the way you hire – do you hire the “human behind the resume?”
- Take a look at my resources page, “Enabling People to Rise” for more help in your journey.
And I’m always here to help too.
Strengthen your skills! View helpful materials by visiting my downloads page.
Do our customers feel understood, appreciated & cared for?
This is an opportunity area for you.
Earning the trust and respect of your customers is earned first by respecting and honoring them. Here are a few ideas to help you advance:
- Consider doing a “Trust Audit.” Read all your paperwork and fine print. Is there anything in there that signals to customers that you are trying to protect yourself from them? Anything that gives you the upper hand?
- Also, consider doing a “Customer Time” review. Are you running your business on company time – your schedule or on customer time – their schedule?
There are many resources available for you here, and we will continue to add more.
Do we enable customers to
achieve their goals?
Congratulations on your leadership and company-wide work to enable your customers to achieve their goals. We are seeing that this is the true path to sustainable and admirable growth.
I’d love to know more about how you’re achieving this – and perhaps you’d be a guest on my podcast show.
Please contact me if you’d like to know more. And in the meantime, here are more resources to help you advance!
Do acts of leadership bravery make us stand out?
Congratulations on how you earn admirable growth. Your company and leaders have walked away from practices that often create an imbalance between customers and a company. And you earn the admiration of your employees with your actions.
I’d love to know more about how you’re achieving this – and perhaps you’d be a guest on my podcast show.
Please contact me if you’d like to know more. And in the meantime, here are more resources to help you advance!